Return & Refund Policy

You may request a return within 5 days of receiving your order if:

The product is damaged, defective, or incorrect.

The product is unused, unwashed, and in its original condition.

All original tags, labels, and packaging are intact.

Non-Returnable Items

Returns will not be accepted for:

Products that have been worn, washed, or altered.

Items returned without original tags or packaging.

Products damaged due to customer misuse.

Exchange Policy

We offer exchanges for:

Wrong size (subject to stock availability).

Damaged or defective products.

Incorrect item received.

Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI after verification.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), return shipping will be arranged by us at no additional cost.

For other approved returns, return shipping charges may apply.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

Contact Us

For any return, exchange, or refund-related queries, please contact us:

Email: supporturbansclothing@gmail.com

Response Time: Within 24–48 business hours.